Refund policy

We have a 30-day money back guarantee and return policy, which means you have 30 days after receiving your item to request a refund and we let you know if it needs to be returned.

To start a refund request, you can contact us at cowells@mail.com. If your refund is approved we will let you know within 72 hours, and we will let you know if the product must be returned. If a return is required we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cowells@mail.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as some used special orders or personalised items), and personal care goods (such as used beard products) but we may need to inspect them.

Please get in touch and we will let you know if you need to return any items and if you have questions or concerns about your specific item.