Shipping & Returns
We are a premium product service.
To ensure quality all our products are made fresh to oder so we ensure the highest quality and freshest ingredients. For this reason orders are shipped within 1 - 3 business days (Does not include weekends).
Shipping is a $9.50 standard, free on all orders over $65 excluding sales periods on all Cowells Grooming products Australia and NZ wide and via Australia Post. Delivery times can vary but are generally 2 - 10 business days.
For all international countries please allow 7 - 21 business days at a standard rate of $25 AD.
All orders over $65 AD come with free international shipping, excluding sales periods.
For all international deliveries times may vary due to global events outside our control.
What do I do if I think my order is lost?
Lost orders are just the worst! Don’t worry, we won’t leave you hanging.
If Aus post or your carrier hasn’t updated your tracking info, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages initially when they're collected from our warehouse, but usually are scanned once they get to the first distribution center. At times, shipments will suddenly resurface in transit, be out for delivery, or even be delivered.
Because tracking scan delays have become more frequent since COVID, our fulfillment center has required we wait 10 days without a tracking update before we are able to file a lost in transit claim. Thankfully, this is due to how often packages suddenly resurface.
If your order has gone 10 days or more without a tracking update, please reach out to us at email@example.com with your order number, and we'd be happy to help get a claim filed and replacement shipped if necessary.
Please note: After 90 days we are no longer able to file a claim for a lost order. Because of this, we will not be able to refund you for the lost item but can either issue you store credit or a replacement order.
if we send a replacement order and it is lost for a second time we will not be able to offer a refund or replacement for a second time.